IT INFRASTRUCTURE & SYSTEMS ENGINEER

Hazem Emam

IT Infrastructure & Business Systems

Infrastructure•Networks•Servers•VoIP•CCTV•Business Systems

I design, deploy and manage complete IT environments — from infrastructure, networks and servers to business systems that support daily operations.

Hazem Emam
ABOUT

From the cable and rack to the system your team works on.

I combine hands-on field work with server, network, VoIP and CCTV administration, while also building practical internal tools. My focus is making infrastructure and software work as one reliable, manageable operational environment.

LocationGiza, Egypt FocusInfrastructure & Systems EducationCairo University, 2024
WHAT I DO

Key Capabilities

Connected capabilities covering infrastructure, operations and business systems.

▤

IT Infrastructure

Servers · Hyper-V
Windows Server · IIS
Backup · Storage

⌘

Networking & Security

FortiGate · MikroTik
VLAN · VPN · Switching
Firewall · QoS

☎

VoIP & Communications

Issabel · SIP · IVR
Queues · Call Center
Monitoring · Recording

◫

CCTV & Surveillance

Cameras · NVR/DVR
Multi-site Monitoring
Remote Access

▣

Business Systems

Attendance · Careers
POS · CRM · Assets
Remote · Shipping

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Software Development

ASP.NET Core · C#
SQL Server · PHP
Web Applications

SELECTED WORK

Featured Projects

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Multi-site network and security deploymentInfrastructure

Multi-Site Network & Security

Site-to-site VPN, firewall, VLAN, failover and complete network infrastructure.

View Project
Call center and PBX systemVoIP

Call Center & PBX System

Issabel PBX, IVR, queues, recording, monitoring and extension management.

View Project
Central CCTV monitoringCCTV

CCTV Central Monitoring

Multi-site camera monitoring with custom views and secure remote access.

View Project
Remote management platformSystems

Remote Management Platform

Remote control, asset inventory, device monitoring, alerts and permissions.

View Project
SYSTEMS I BUILT

Business Systems I Built

Practical web tools designed around real operational needs.

✓

Attendance System

ZKTeco integration & web management

↗

Careers Portal

Jobs, applications & interviews

▦

IT Asset Management

Devices, assets, maintenance & docs

⌁

Remote Management

Remote control, monitoring & inventory

▰

Shipping Management

Shipments, tracking & operations

▣

POS System

Products, prices, orders & daily closing

◔

VoIP Monitoring

Servers, extensions & alerts

◎

Call Center CRM

Customers, tickets & call tracking

PROFESSIONAL EXPERIENCE

Key roles and achievements

IT Specialist

Shaheen Coffee

  • Manage multi-site infrastructure, networks, CCTV and VoIP systems.
  • Develop and maintain internal business systems.
  • Support 700+ users across multiple sites.

Team Leader — Content Moderation

ArabyAds Marketing

  • Led 100+ team members and tracked performance.
  • Managed operations, reporting and cross-team coordination.

Data Entry Clerk

Joulz Compound

  • Managed client/property data and record quality.
TECHNOLOGY STACK

Tools & technologies

WSWindows ServerHVHyper-VIISIISSQLSQL Server MTMikroTikFGFortiGateDLD-LinkPBXIssabel ZKZKTecoVBVeeam.NETASP.NET CoreC#C# PHPPHPJSJavaScriptH5HTML5CSSCSS3
LET'S WORK TOGETHER

Let’s talk

Have an infrastructure, networking or business-system project? Let’s talk.

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Project overview

Key capabilities