IT SPECIALIST / INFRASTRUCTURE
Hazem Emam
IT Specialist and CCTV Technician experienced in multi-site infrastructure, user support, network configuration, surveillance systems, VoIP/PBX environments and practical business software.
01 Professional Experience
IT Specialist
Shaheen Coffee
- Responsible for IT infrastructure across 4 branches, 3 factories and 2 administrative offices.
- Manage and support 700+ users across hardware, software and network incidents.
- Install and maintain CCTV systems, racks and structured cabling.
- Supervise system performance, user accounts and internal systems including ZKTeco and POS.
- Coordinate salary closures, resolve financial-software issues and support server and backup operations.
Team Leader — Content Moderation
ArabyAds Marketing
- Promoted to Team Leader within two months based on performance.
- Led 100+ content moderators, delegated tasks and tracked performance.
- Managed customer interaction, spam filtering and FAQ reporting.
- Coordinated with marketing and sales teams to align messaging and resolve issues.
Data Entry Clerk
Joulz Compound
- Entered and managed property and client data in a real-estate system.
- Maintained accurate digital records and worked with sales and administration teams.
02 Technical Expertise
Infrastructure & Networking
Router and switch configuration, LAN/WAN, racks, structured cabling, monitoring and troubleshooting.
CCTV & Security
Analog and IP surveillance installation, recorder configuration, coverage planning and maintenance.
VoIP & Call Center
Issabel, PBX, SIP trunks, FXO/FXS gateways, IVR, queues, recording and call reporting.
Systems & Support
Windows administration, endpoint support, printers, user accounts, backups, POS and attendance systems.
03 Selected Projects
Rack installation, cabling organization, switching, routing and surveillance integration.
Call history, recordings, customer profiles, tickets, IVR tracking, shifts, permissions and reports.
Products, orders, daily closing, users, permissions, reports and receipt printing.
Availability, conflict prevention, countdown, participants, permissions and utilization reporting.