Agent Login
Sign in with extension credentials and establish a ready SIP session.
SoftPhone / Supervisor / VPN
Hazem SoftPhone — إدارة المكالمات والمتابعة
CASE / HAZEM SOFTPHONEScreenshot privacy
Branding was changed to Hazem SoftPhone, and employee names, caller numbers, IP addresses, extensions, recording paths and internal information were hidden before publication.
CALL CENTER WORKFLOW
From Agent login to analytics and secure access
Call handling
Answer, reject, transfer and mute ringing, then use mute, hold and hang up in-call.
Recording & Logs
Store call state, duration, timestamps and WAV recording path in searchable history.
Supervisor Live
Monitor connected agents, waiting or active calls, holds, breaks and heartbeat in real time.
Analytics and KPIs
Track answered, missed, answer time, call duration, talk time, breaks and mistakes.
Hazem VPN
A secure SSTP client that checks the certificate and connects authorized users to internal resources.
Agent application
Login · SIP · Incoming · Active Call · Break
Controls
Answer · Reject · Transfer · Mute · Hold · Hangup
Supervision
Heartbeat · Waiting · Active · Hold · Agent Status
Analytics & security
KPI · Reports · Mistakes · WAV · SSTP VPN
Project overview
Key capabilities and delivery
MANUAL & SYSTEM MEDIA
Privacy-protected screens and workflow
Images were extracted from the system manual and cover Agent, Supervisor, reports and VPN screens with internal data hidden.